Refund Policy & Cancelation Policy
This process may take as long as 90-180 business days. In order to receive a refund a client must provide a valid reason and submit it in writing no later than 3 business days after the start date of their contract. Clients will forfeit their right to a refund after the passing of 3RD business day of the signing of their contract.
In the event Otex Corporate Services is unable to perform agreed duties according to its agreement a client will receive a full refund minus a data processing fee of $750. In the event a client should apply for credit during the credit repair process the client will waive their right to a refund and their refund will become null and void.
In the event that a client retains the Otex Corporate Services and subsequently decides to stop services prior to completion a refund of unearned fees and costs shall be provided.
Time expended by Otex Corporate Services for the initial consultation and any subsequent work performed, including, but not limited to document preparation, telephone calls, research, travel time, time expended at client’s request, etc. shall be billed at the hourly rate specified in the agreement.
Time expended by the Otex Corporate Services for the initial consultation and any subsequent work performed, including, but not limited to document preparation, telephone calls, file maintenance, meetings with Client, time expended at client’s request, etc. shall be billed at the hourly rate specified in the agreement.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
All refund request will be reviewed to determine the validity of your request. If your request is found to be valid you will receive a Refund Authorization Number. Allow 7 business days from the date of your refund request to receive a response. All valid authorized refunds will take 4-6 weeks to be processed and received.
If for any reason delivery of services are found to be have been completed and provided after a refund request has been honored and paid, the original cost of services will become due within 7 days. If payment is not rendered within 7 days of your notification, the amount owing will be sent to a collection agency for further collection activity which will highly and negatively impact on your credit reports and or credit scores.